Shipping policy

Shipping Policy

Order Processing Time
Orders are processed within 1 to 3 business days (Monday through Friday) prior to shipment. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times
Because we utilize a hybrid fulfillment model featuring both our in-house inventory and trusted third-party drop-ship partners, items may ship from different locations.

  • Standard Domestic Shipping: 3 to 7 business days after processing.

  • Tracking details are automatically emailed to you as soon as your label is generated.

Carrier Damage & Liability
We take utmost care in packaging every order safely. However, Vela Aesthetic is not responsible for any damage, loss, or theft that occurs once packages are handed over to the postal carrier.

  • If your package arrives damaged, please file a claim directly with the shipping carrier (e.g., USPS, UPS, or FedEx) using the tracking number and delivery receipt provided.

  • We recommend selecting a shipping option with insurance at checkout if available.

Incorrect Addresses & Delivery Issues
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the buyer. If a package is returned to us due to an undeliverable address, the customer is responsible for repurchasing shipping costs to resend the item.

International Shipping
We currently ship to select regions. International orders may be subject to import duties, taxes, and customs fees levied by the destination country, which are the sole responsibility of the customer.

Contact contact@velalashbar.com for any questions regarding your shipment.